Karishma Verma

Across more than a decade in software engineering and technical leadership, Karishma Verma has built a career around one recurring theme: taking complex, high-stakes systems—commerce, advertising, healthcare, connectivity—and making them operate at “always-on” scale with measurable customer outcomes. Her trajectory spans consumer platforms and deeply technical infrastructure, with a consistent emphasis on reliability engineering, security-by-design, and distributed systems that tolerate real-world volatility rather than idealized traffic patterns.

In her recent work at Amazon, Verma’s portfolio sits at the intersection of modern digital commerce and operational complexity. She describes leading the engineering organization behind Amazon Autos’ valuation and transaction workflows—an ecosystem designed to deliver near-real-time offers and sustain very high availability while integrating with valuation partners and dealer systems. Amazon publicly launched Amazon Autos with major OEM participation (including Hyundai), positioning the program as a consumer-facing buying experience inside Amazon’s broader marketplace footprint. Within that context, her stated work emphasizes sub-second decisioning, a microservices-first architecture, and platform security controls suited to highly sensitive user and financial data.

Her leadership has also extended into Amazon’s physical-retail advertising surface area, where she describes engineering systems that connect store realities—inventory, planograms, and fixture-level assortments—to ad selection and delivery. The underlying direction aligns with Amazon’s broader push toward smart-cart experiences in Fresh stores and an expanding set of digital capabilities in physical retail.  In Verma’s account, the engineering challenge is not “showing ads,” but building low-latency decisioning that remains correct under constant store resets, fluctuating inventory, and global deployment constraints.

Before Amazon, Verma reports leading Order Management Services at Chewy—work defined by carving microservices out of monolithic commerce platforms while protecting uptime, correctness, and customer trust during peak demand. She positions that work as foundational for subscription commerce (Autoship), pharmacy fulfillment, and veterinary ecosystem integrations—domains where ordering is not just a checkout flow, but an operational contract across payments, fulfillment, and regulated healthcare-adjacent processes.

Her earlier technical arc includes building systems tied to healthcare access and connectivity. Amazon has documented its efforts to enable HIPAA-eligible Alexa experiences via healthcare skill tooling and privacy protections—an industry-defining constraint set where “secure by default” is not optional.  Prior to that, she cites work at Viasat on ViaSat-2 satellite operations—an environment where telemetry throughput and millisecond-level processing matter because the platform underpins broadband connectivity across wide geographies. Viasat publicly described ViaSat-2 as a high-capacity satellite platform intended to expand broadband coverage.

Verma’s story begins even earlier in public-interest technology: she describes contributing at Tata Consultancy Services Innovation Labs to the mKRISHI platform, which TCS has presented as a digital advisory initiative designed to deliver agriculture-related guidance to rural communities. Taken together, her record reads like a map of modern computing’s pressure points—payments, ads, healthcare, connectivity—built with the same engineering posture: design for scale, validate for reliability, and treat security and privacy as core product features.