Naresh Babu Goolla

Naresh Babu Goolla is an enterprise systems architect whose career has been defined by a rare dual-track mastery: a decade leading modern workflow automation on Pega and a decade architecting IBM mainframe solutions. Over 20+ years, this combination has positioned Naresh to do what many organizations struggle to execute—modernize mission-critical operations without breaking the reliability and compliance foundations that regulated industries depend on. His work spans banking, insurance, and healthcare, with a specialization in AI-driven workflow automation and financial services integration, delivering measurable operational transformation through architecture-level design and disciplined execution.

Naresh’s technical profile is built around end-to-end enterprise enablement: business process automation, case management, integration patterns, and security-first design. He pairs Pega platform depth (as a Pega Senior System Architect) with core mainframe engineering fluency (COBOL, JCL, DB2, CICS, VSAM, IBM MQ), and extends into cloud-native AI implementation as a Microsoft Azure AI Engineer Associate. Increasingly, his work has focused on applying GenAI and decisioning capabilities responsibly—modernizing workflows while maintaining regulatory compliance, auditability, and security controls.

At Truist Bank, Naresh led the SPRINT program during the BB&T and SunTrust merger—redesigning document generation and embedding digital signatures across lending products. By orchestrating Pega features and integrating applications via SOAP/REST, he streamlined end-to-end lending flows, achieving a reported 60% reduction in loan processing time and increasing throughput from 500–700 loans/day to 3,000+ loans/day. He also advanced delivery efficiency through Azure DevOps automation, reporting a 400% improvement in deployment time while reducing downtime.

At AIG, Naresh designed the OneClaim global claims platform—automating claims lifecycle processes across APAC, NAM, EMEA, and ANZ—reportedly reducing processing times by 25%, lowering errors by 15%, and generating $1.5M annual savings. At Express Scripts, his work on Coverage360 accelerated prior authorization through electronic prior authorization patterns, reducing approvals from days to minutes while supporting a nationwide pharmacy ecosystem. Earlier, at HSBC, his contributions to a standardized account-opening framework are described as supporting large-scale business efficiency and revenue outcomes over time.

Beyond direct delivery, Naresh’s influence scales through standardization and knowledge transfer. He has developed reusable integration frameworks and best practices adopted across teams, and he is consistently recognized for building systems that are not only functional, but maintainable, governable, and defensible under audit.