Sathishkumar Periyasamy

Sathishkumar Periyasamy is a cloud and enterprise transformation architect whose career—nearly two decades in information technology, including more than sixteen years in the Salesforce ecosystem—has been defined by one consistent outcome: replacing fragmented, manual, and legacy enterprise operations with scalable, secure, and high-performing cloud platforms that deliver measurable business value. As a Salesforce Technical Architect, he works at the level where technology choices become operating model choices—standardizing workflows across regions, improving service performance, and enabling new revenue and customer-experience capabilities across telecommunications, manufacturing, marketing services, and enterprise digital operations.

Periyasamy’s technical foundation blends deep platform expertise with system-level architectural discipline. His delivery profile spans Salesforce Sales Cloud, Service Cloud, CPQ, Field Service Lightning, and Experience Cloud, implemented using Force.com capabilities such as Apex, Lightning Web Components, SOQL, and Flow automation. He complements this with integration architecture using REST/SOAP APIs, enterprise DevOps practices via Git and Azure DevOps, and pragmatic database knowledge across SQL Server and MySQL—allowing him to design and ship end-to-end solutions rather than isolated configurations. That breadth is reinforced by the Salesforce Architect credential track and multiple consultant/developer certifications, positioning him as an architect who can operate across governance, security, performance, and lifecycle maintainability.

At Eastman Kodak Company, Periyasamy’s architectural leadership was central to the OneKodak Service transformation—an initiative that consolidated regionally fragmented systems into a unified global service platform built on Service Cloud, Field Service Lightning, and ServiceMax A360. The resulting “Follow the Sun” support model improved global continuity, while a customer portal provided end-users with full asset hierarchy visibility and reduced reliance on manual support channels. This program also retired multiple legacy systems, translating architectural consolidation into tangible IT cost reduction. His CPQ re-architecture further shifted Salesforce from a transactional tool into a strategic revenue platform: configuration time dropped by an estimated 60%, pricing frameworks became scalable, and the system was positioned for long-term expansion rather than repeated rework. In parallel, he modernized customer identity and self-service access by integrating Azure Active Directory with Salesforce Experience Cloud—reducing authentication friction and eliminating the need for multiple login credentials across systems. Microsoft describes Azure AD as an identity and access management service designed to provide secure sign-in and access across applications, aligning with the type of enterprise SSO consolidation described in this program.

Earlier, at DXC Technology while supporting Vivial Media as a client, Periyasamy designed and implemented the VivialForce platform—replacing paper-based operations and legacy applications with Salesforce-led automation. That modernization produced large operational leverage: manual staffing needs were reduced and end-to-end business process efficiency improved substantially. The platform integrated FinancialForce, Big Machines CPQ, and Informatica PowerCenter to create a unified customer view and enable faster rollout of new internet services. His Oracle-to-FinancialForce migration further consolidated financial operations inside the Salesforce ecosystem, enabling real-time leadership reporting and reducing maintenance overhead associated with dual-system operations.

Periyasamy also delivered customer-facing modernization with direct revenue and service impacts. For US Bank eBill integration, he helped transition from legacy ePayment flows to an EBPP-style approach—improving accuracy, reducing error rates and manual intervention, and enabling capabilities such as autopay, recurring payments, and real-time payment tracking. In regulated telecom operations, his work at CSS Corp on Neustar NPAC Service Cloud built centralized case management for number portability administration, including custom UI layers, automated routing, email-to-case, customer portals, and entitlement processes designed to improve compliance and experience. He also implemented bi-directional Salesforce–ServiceNow integration to synchronize cases, attachments, and comments, reducing operational friction between customer support and IT operations.

Beyond delivery, Periyasamy invests in field-building. As a Trailblazer Community Leader, he contributes through speaking and content creation, sharing architectural best practices with the broader Salesforce practitioner community, while mentoring developers and technical leads to scale architectural discipline inside organizations.

Across these programs, his architectural philosophy is consistent: remove unnecessary complexity, enable self-service and accessibility through portals, standardize global operations, and treat security, compliance, and long-term maintainability as non-negotiable design constraints. That combination—platform depth, enterprise integration capability, and measurable transformation outcomes—defines his profile as a senior architect focused on responsible innovation.